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SUPPORT &
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CCTV FAQS
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What is CCTV?
CCTV means “Closed Circuit Television”.
CCTV system is a visual surveillance
technology designed for monitoring or
records the activities in an area for
the purpose of safety and protection of
property.
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Why do I need
CCTV?
CCTV helps to protect your business and
staff; it is a visible deterrent against
theft and vandalism. CCTV can also be
useful in home security to monitor and
protect the drive and gardens. CCTV
footage can be invaluable in the
identification and prosecution of the
perpetrators of crimes.
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What are the
features of a
CCTV system?
The principal features are monitoring
and recording. CCTV monitoring is the
real time viewing of images from CCTV
cameras sent to one or more CCTV
monitors. CCTV recording is the process
of recording and storing of images from
CCTV cameras sent to a VCR, Digital
Video Recorder (DVR) or Computer.
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How do I choose
the right CCTV?
The choice of a CCTV system will depend
on your needs and your budget. You would
need to consider the cameras and
recording media suitable to your
requirements.
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Will my CCTV
camera see in
the dark?
Day/Night Cameras and IR Cameras are
capable of seeing in the dark at
monochrome mode (black & white).
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What is PAL,
NTSC and SECAM?
NTSC (National Television Standards
Committee) is a standard used in North
America and Japan. It has the ability to
display up to 525 lines of resolution.
PAL (Phase Alternating Line), a standard
used almost everywhere else in the
world, has the ability to display 625
lines of resolution. SECAM (Sequential
Color Memory) is used sparingly around
the world and can be found in France,
parts of Greece, Eastern Europe, Russia,
Africa and a few other parts of the
world. However, any SECAM country can
display PAL tapes in full color, but not
all PAL countries can display all SECAM
tapes in color. Only if they are true
SECAM and not MESECAM can those VCR's
display SECAM.
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How to choose a
suitable lens
for the camera?
Lens with fixed focal length
Choosing a suitable lens for your
security camera, you need first to
determine how far you want to monitor
the scene. A 4mm lens will give a 72
degree visual angle of view for a
person's face detail in about 30 feet.
This will be adequate for most home or
small office surveillance system. Based
on this calculation, a 8mm lens will
give a 40 degree visual angle and zoom
in 2 times of the view in the same
distance. Accordingly, a 16mm lens will
give a 20 degree visual angle and zoom
in about 4 times of the view in the same
distance.
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Varifocal lens
If you need to change the monitoring
distance at times, you may choose a
varifocal lens instead of lens with
fixed focal length. With a few simple
adjustments of the lens, you will be
able to zoom in and zoom out and focus a
clear picture of the scene. There are
various focal ranges offered by the
varifocal lens, i.e. 3~8mm, 8~15mm etc.
Auto iris lens
An auto iris lens is a lens that
automatically adjusts the lens aperture
based on the strength of the incoming
light source. If the security camera is
installed in the office, you probably
don't need an auto iris lens because the
light source is stable. If the camera is
installed outdoor, you may need an auto
iris lens because the light source may
change through the day.
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What are CCD and
CMOS image
sensors? What
are the impacts
on choosing the
camera?
Both CCD (Charge coupled device) or CMOS
(Complimentary Metal-Oxide
Semiconductor) image sensors are
electronic devices that use a variety of
technologies to transform an image
(light pattern) into an electric image
(electronic charge pattern). In the
process of reading the value in the
image, CCD sensors create high-quality,
low-noise images. While CMOS sensors,
traditionally, are more susceptible to
noise.
In the conversion and reading processes,
CCDs consume lots of electric power.
CMOSs operate on lower voltage and
therefore consume much less power. The
difference in consumption is as much as
100 times. Accordingly, CMOSs have much
longer battery life than CCDs.
CCD sensors have been in mass production
for a long period of time and therefore
a more mature product than CMOS sensors.
CCD sensors tend to produce higher
quality and more pixels. As a result,
the images produced by CCD sensors are
much better than those from CMOS
sensors.
The third major difference between these
two sensors is that the manufacturing
costs of CMOS is much less expensive
than CCD.
Based on these differences, you can see
that CCDs tend to be used in cameras
that focus on high-quality images. CMOS
sensors tend to have lower quality,
lower resolution and lower sensitivity.
There is a trade-off between higher
image quality but higher power
consumption (CCD) compared with lower
image quality but longer power
consumption (CMOS).
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What is Camera
Resolution
meant?
Resolution
is a
measurement
unit of
the
camera's
clarity.
A
cameras
resolution
is
determined
by the
number
of
horizontal
video
lines
(320~600
lines)
that the
camera
needs in
order to
reproduce
the
desired
image.
The
higher
the
resolution
number,
the
sharper
the
image
will be.
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LUX--How it
affects picture
quality ?
The
illumination
factor
LUX
(1/10 of
a foot
candle)
is a
standardized
unit to
measure
a
camera's
sensitivity
to
light.
The
lower
the
number,
the less
light it
will
need to
reproduce
a clear
image. A
camera
with a
LUX of 1
means it
can see
an image
during
early
evening
hours or
just
before
dusk. A
camera
with 0.5
LUX has
the
ability
to see
an image
in a
dimly
lit
corridor.
A 40W
fluorescent
lamp
will
provide
sufficient
indoor
light
for a
camera
with 2
LUX.
With the
help of
infrared
light,
camera
can work
with 0
LUX,
i.e.,
under
total
darkness,
even
better
than the
human
eyes!
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What are some
different
monitoring
capabilities of
cctv camera
systems?
CCTV
technology
has come
far in
the last
couple
years,
especially
with the
growing
broadband
technology.
Depending
on how
much you
are
willing
to spend
and what
you want
it for,
cctv
camera
systems
can
pretty
much be
customized
to your
every
need.
You can
install
cameras
on the
other
side of
the
United
States
and be
able to
see what
is going
on in
your
warehouse
or
office
with in
your own
home.
You can
even
have
video
conference
using
cctv
technology.
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Is there an
installation
process?
Most
cctv
systems
are
pretty
much
plug and
play
cameras
and
monitoring
systems.
Some of
the more
heavy
duty
systems
do need
some
installation
and you
may be
better
off just
getting
someone
to do
it.
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Do I have to buy
a monitor and
vcr with my cctv
system?
Most
cctv
camera
systems
require
the
monitor.
If you
just
want to
observe
and not
record,
a
recording
device
is not
needed.
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Should I buy a
wireless or
wired cctv
system?
That all
depends
on
where,
why, and
for how
long you
will be
using
the
cameras
for.
Wired
cameras
are for
more
permanent
installation.
Wireless
cctv
systems
can be
moved
around
all the
time and
put into
different
positions.
You may
also
just
want to
look and
see how
big of a
hassle
installation
of a
wired
system
would
be, you
might be
better
off just
getting
a
wireless
system
even
though
your
intentions
are
permanent.
Though,
you must
realize
the
wireless
signal
is less
reliable.
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What if I don't
want people to
know where all
of my cameras
are?
Covert
camera
systems
are
shown on
the
site.
You can
have
anything
from
clock
radio
camera
systems
to smoke
detector
camera
systems
with an
overview
of the
area.
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Bright spot
smears on
monitor
Cameras
are
designed
to view
light
reflected
from the
scene
being
viewed.
When you
have a
bright
light
source
in the
picture,
it may
produce
a bright
white
spot on
the
monitor
and a
vertical
white
line
through
it. This
is a
problem
especially
at
night.
Solution:
Reposition
camera
to avoid
bright
light
sources
in the
scene.
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Bright
background, dark
foreground
A bright
area in
the
picture
causes
the iris
to close
or the
imager
to
reduce
gain.
This
causes
the
unlit
area to
appear
darker.
Solution:
Use a
camera
with
backlight
compensation
or
reposition
camera
to avoid
bright
background
and/or
illuminate
foreground
to even
lighting
of
scene.
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Picture rolls
when switcher
changes
Line
locked
cameras
get
synchronization
from the
AC power
supply
they
use. If
camera
power
supplies
are out
of phase
during
switching,
you will
notice a
rolling
between
frames
from one
camera
to
another.
This can
be
confusing
to the
person
monitoring
the
system.
It can
also
create
problems
for your
time
lapse
recorders.
Solution:
Power
cameras
from the
same
phase on
your
electrical
panel or
use
cameras
that
have a
phase
adjustment
control.
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Picture is snowy
or snowy bars
roll on screen
The coax
cable is
picking
up
electrical,
magnetic,
or radio
interference.
This
problem
is very
prevalent
when
using
inexpensive
cable.
Solution:
Re-route
cables
away
from
problem
area and
use only
good
quality
cable.
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Picture tears
horizontally or
snowy bars roll
The
system
is
suffering
from a
ground
loop(s).
A ground
loop is
caused
when
camera
and
monitor
are
powered
from
sources
using
different
grounds
with
different
ground
potentials.
If a
path for
current
flow
(other
than the
coax)
exists,
ground
loops
are
possible.
A
difference
of a few
millivolts
can
cause a
ground
loop.
Ground
loops
are not
predictable
and may
appear
or
disappear
after
the
system
is
installed.
Solution:
Install
a ground
loop
corrector
or power
all
camera
from the
same
source
as the
monitor.
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No picture at
the monitor ?
An open
or short
in the
cable is
the most
common
cause.
Breaks
in the
center
of
conductors
are
caused
by
excessive
pulling
or
bending,
shorts
are
usually
caused
by
improper
connector
installation.
Solution:
Disconnect
the
cable at
both
ends and
check
with a
meter.
1) From
center
pin to
outer
connector
should
read
open. If
it reads
shorted,
reinstall
the
connector.
If it
still
reads
shorted,
read
cable
directly.
If this
fails
and
cable
still
reads
shorted,
replace
cable.
2) Short
one end
(pin to
outer),
meter
from
other
end, it
should
read
shorted.
If it
reads
open,
check
the
cable
directly.
If the
cable
reads
open,
replace
the
cable.
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Monitor has
"ghosts"
When a
video
signal
is not
properly
terminated
it
reflects
back on
itself,
resulting
in
secondary
images
called
"ghosts."
Unless
you pass
the
signal
onto
another
video
product,
the
signal
needs to
be
terminated.
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CCTV TECHNICAL TERMS
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AC refers to alternating current electricity. Many CCTV products use 24 volts AC, for which a separate power transformer is required.
AC/DC refers to changing between alternating current (AC) and direct current (DC). To switch from AC power to DC a transformer can easily be used to regulate the current. Power inverters convert DC current to AC current.
Amps (A) are used to measure electrical current consumption. 1 amp (A) = 1000 milliamps(mA).
Analog indicates a particular electrical signal which conveys electronic data (i.e. a video signal or audio signal). Information carried over an analog signal is a representation of data by continuously varying quantities. An analog electrical signal has a different value of volts or amperes for electrical representation of the original excitement (light, sound, etc.) within a dynamic range specific to the analog device.
Automatic Gain Control (AGC) refers to a circuit within the camera which regulates image brightness levels for optimum performance and highest video quality.
Automatic Light Control (ALC) indicates the image sensor's ability to automatically adjust in diverse lighting conditions to yield the most vivid video image possible.
Auto-Iris Lens is a lens with a built-in method of automatically controlling the lens aperature for the best video quality under diverse and changing lighting conditions. Auto-iris lenses can be especially helpful under very low light and bright direct forward light.
BNC is the type of connector plug commonly found on CCTV devices for video and audio input / output connections. BNC plugs are easily adapted to standard consumer RCA connectors using a simple one-piece plug adapter. Required for use with plug and play cable.
Bandwidth indicates the complete range of frequencies over which a circuit or electronic system can function with minimal signal loss. In effect, bandwidth indicates the amount of information and its complexity which can be carried over a signal. More complex information requires more bandwidth for an effective signal.
Back Lighting Compensation (BLC) indicates the image sensor's ability to automatically adjust in conditions where lighting is from behind the camera to deliver the sharpest and highest quality video image possible.
Black & White Camera is typically referred to as black and white because video image produced is in shades of gray. Only black and white CCD cameras have the ability to utilize IR infrared lighting. Even without infrared lighting, a black & white camera will generally perform better in low light conditions and deliver a crisp image.
Bullet Camera refers to a camera with a cylindrical shape using an inline video imaging chip rather than a board design.
CCD (Charge Coupled Device) is one of the two main types of image sensors used in digital cameras. When a picture is taken, the CCD is struck by light coming through the camera lens. Each of the thousands or millions of tiny pixels that make up the CCD convert this light into electrons. The number of electrons, usually described as the pixel accumulated charge, is measured, then converted to a digital value. This last step occurs outside the CCD, in a camera component called an analog-to-digital converter.
CMOS (Complementary Metal-Oxide Semiconductor) is one of the two main types of image sensors used in digital cameras. Its basic function is the same as that of a CCD. CMOS sensors are currently found in only a handful of digital cameras.
Coaxial Cable is the most common types of cable used for transmitting a video signal through copper wire. This type of wiring has a coaxial cross-section where an outer shielding protects the actual interior signal conductor from electromagnetic interference. In the CCTV industry, the term "coax" usually refers to RG-59 cable with BNC-type plug ends.
Color Cameras produce video images bearing the entire visible spectrum of colors. The color in pictures appear vivid, crisp, and distinguished on monitoring and playback of video.
DC refers to direct current electricity. Typically 12 volts DC, which can easily be adapted from standard AC wall outlets using a regulated AC/DC transformer. Unlike AC current, DC flows in only one direction within a circuit and therefore requires the correct +/- polarity.
Digital Video Recorder (DVR) device is capable of accepting one or more video (and sometimes audio) input signals for recording onto digital storage media. A DVR is basically a computer specifically designed to gather and compress video into a digital video format for storage on a hard disk drive or other form of digital media. Some DVRs offer built-in motion detection recording and can be viewed remotely and played back over the internet. Some models may easily be backed up onto external media, such as built in cd burners.
DVR Card is a device for installation in a home PC computer which converts that PC into a DVR digital video recorder by gathering video and compressing it into digital information onto a computer's hard disk drive.
Electronic Shutter is a feature that automatically changes the speed at which light is captured in fields of video by the CCD image sensor. Automatic electronic shutter determines the amount of light available and helps deliver the best quality video by dynamically adjusting for the current lighting conditions by toning down light levels in very bright situations and boosting brightness in low lighting situations
Ethernet/Modem indicates a network communication device for computer-type devices. Most DVR video recorders come standard with built-in ethernet LAN connection (with 'RJ-45' plug) to enable remote internet viewing and/or network operation.
Focal Length indicates the distance between the optical center of a lens and a video camera's image sensor device. For practical purposes, len's focal length refers to a camera's angle of view. Lenses with a higher focal length number have more narrow, telephoto fields of view (6-12mm). A very low number focal length indicates a very wide field of view (2.5-3.6mm).
Fixed Lens has one set focal length with a specific field of view which cannot be changed. Any camera without varifocal option has a fixed focus lens. Meaning, the user cannot manipulate the field of view, everything in the picture beyond a few inches will be clear and in focus. Objects simply get smaller as they move further away from the camera.
Frames per Second (FPS) describes the number of full video frames displayed or recorded within one second. True realtime video consists of 25 frames / sec. A complete frame of video is compiled of two separate images (or fields), so the number of fields in one second is always twice the number of frames per second.
FPS Display Rate indicates the number of frames per second a VCR or DVR recorder will display on a monitor for simultaneous viewing. The rate at which each camera is displayed is often NOT the same as the number of frames per second the recorder captures for playback.
FPS Record Rate describes exactly how many frames per second a video recorder can actually capture. Analog recorders like VCRs can easily record in realtime (25 frames / sec. or timelapse (fewer than 25 frames / sec.).
Hard Disk Drive (HDD) is a magnetic media storage device for recording digital information (like that used by computers or digital DVR video recorders).
HDD Capacity indicates the amount of information which can be stored on hard disk drive. This figure is measured in bytes: 1 GB = 1016 MB = 1032256 KB = 1048772000 bytes.
IR Infra Red Light is a frequency of light which is lower than the human eye's visible spectrum (in the range of 850 ~ 950 nanometers). Color cameras CANNOT use infrared light whatsoever. However, this special band of light CAN be detected by most black and white CCD camera. Therefore, a black and white video camera in combination with infra red lighting can see in pitch dark conditions. An infra red light source appears just the same as any visible light source on a black and white camera image.
JPEG is a standard for compressing image data. It is not a file format, It is a compression method that is used within a file format. Some quality is lost in achieving JPEG high compression rates. Usually, if a high-quality, low-compression JPEG setting is chosen on a digital camera, the loss of quality is not detectable to the eye.
LCD (Liquid Crystal Display) is a low-power monitor often used on the top and/or rear of a digital camera to display settings or the photo itself.
Lens is an optical device which bends light, focusing it on onto an image sensor to create a distinct, visible image. All video cameras need lenses in order to obtain a clear picture. Lenses come in a variety of focal lengths. The focal length of a lens, in combination with the size of the imager, will determine its field of view.
Low Light (or low lux) Sensitivity refers to a camera's performance under low lighting conditions. Sony 1/3 " Ex-View and SuperHAD CCD chip sets have the best low light performance.
Lux is a measure of light in terms of candle power (measured in foot candles). Lux is often given as a technical specification for cameras to describe the lowest level of light required for the camera to produce any kind of an image. However, this number lists the absolute lowest level of light needed to move ANY of the image sensor's pixels. A lower "lux" rating indicates performance in darker conditions.
Megabyte (MB) is a measurement of data storage equal to 1024 kilobytes (KB).
Milliamps (mA) is a measure of electical current power consumption. 1 amp (A) = 1000 milliamps (mA).
Multiplexer is a video switching device that accepts video input from multiple cameras and converts them to all display on one monitor and / or video recorder (similar to a quad video processor) However, a multiplexer is far more advanced. Video multiplexers use time division multiplexing, meaning that a full frame of video from each camera is recorded every few seconds. While multiplexed video does not achieve true realtime display or recording (there is a slight drag to the images on playback), multiplexers do offer the capability to change between a view of several cameras and a solid closeup view of only a single camera's view on playback of recorded video. When using multiple cameras, quads and multiplexers help to cut down on the amount of additional equipment needed for a dedicated surveillance system.
Pan/Tilt/Zoom (PTZ) indicates equipment with the ability to pan, tilt and zoom, usually controlled by remote. Much of PTZ equipment is completely integrated, meaning there is only one controller necessary to operate all three features.
Quad Processor is a video switching device that accepts video input from four cameras and converts them to all display on one monitor and / or video recorder. When using multiple cameras, quads and multiplexers help to cut down on the amount of additional equipment needed for a dedicated surveillance system.
RCA is a common connector plug for standard consumer video and audio equipment. RCA jacks are found on all VCRs. In most cases, RCA jacks are color coded yellow, white, and red. BNC plugs are easily adapted to standard consumer RCA connectors using a simple one-piece plug adapter.
Remote Playback is a feature of many DVRs. This allows users to play back recorded video over the internet from virtually any computer in the world.
Remote Viewing is a feature of many DVRs. This allows users to monitor CCTV cameras over the internet from virtually any computer in the world.
Resolution (TV lines) refers to the maximum number of vertical lines /pixel elements (horizontal resolution) a video camera is capable of displaying on a monitor or registering with a video recording device. Horizontal resolution indicates the number of pixel elements placed horizontally across each scanning line of resolution (vertical resolution). Horizontal resolution varies based on the abilities of each different camera and each different monitor. The number of TV lines of horizontal resolution is generally considered a measure of a camera's level of detail and sharpness in video quality.
Shutter Speed is a measurement of how long its shutter remains open as the picture is taken. The slower the shutter speed, the longer the exposure time. When the shutter speed is set to 1/125 or simply 125, this means that the shutter will be open for exactly 1/125th of one second. The shutter speed and aperture together control the total amount of light reaching the sensor. Some digital cameras have a shutter priority mode that allows you to set the shutter speed to your liking.
Timelapse refers to recording one still video image frame at fewer than 30 frames per second. The speed of this recording can usually be adjusted. Timelapse video is therefore slower than realtime recording and has a drag when the video is played back. One advantage of timelapse recording is the ability to increase maximum recording time so longer periods of time can be captured on a video tape or digital hard disk drive. However, a major disadvantage of timelapse recording is missing many frames of video and missing much of what happens during a given period of time. There is no way to recover these missed frames on playback. For the ultimate in surveillance, realtime video recorders deliver the most complete and accurate video information of what occurred.
VCR stands for video cassette recorder. This is an analog device capable of accepting a video (and usually audio) input signal for recording.
Varifocal Lens allows the user / installer to manually adjust the camera's field of view. Varifocal lenses can therefore be changed to provide wider viewing angles or narrower telephoto viewing angles. Because of their adjustability, varifocal lenses are great when a camera will serve more than one purpose or to ensure proper focus without first determining an exact fixed lens focal length. Varifocal lenses are also typically referred to as zoom lenses.
Weatherproof equipment has been specifically designed for safe use in most outdoor weather conditions. However, weatherproof equipment should not be considered waterproof because it is not intended to be placed in direct weather. At the same time, there may also be extreme weather conditions which even standard weatherproof video equipment cannot function properly. Heating or cooling fans are encouraged for these types of conditions. Weatherproof cameras must be placed under some type of eave or covering with or without a housing.
Zero Lux Operation refers to video imaging in pitch black (0.0 lux) lighting conditions. Black/White cameras can use IR lighting to yield crisp and distinguishable video images when absolutely no visible light is available.
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